Ticket The Ticket section helps analyze template usage across communication channels(bravo,whatsapp), allowing teams to identify templates that are most frequently used and perform better. These insights support improving templates, automating ticket flows, reducing manual effort, and improving customer retention. The chart (below)represents the usage of templates sent by different applications (e.g., WhatsApp, Brevo) It visually represents how frequently each template is used, such as Follow-up and Response Awaiting helping teams understand which templates are most commonly applied while handling customer tickets..  Screen- Tickets |