Communication Channels in Fab CRMCommunication allows users to interact with leads, build relationships, and convert them into customers using various channels available in the CRM. In this section, we will explore the different communication channels available in the CRM. These modes allow users to interact with contacts through various channels such as messaging, email, calls, and social platforms. Some communication channels also support sending messages in bulk to multiple contacts at once. 1. Messaging (SMS)Let’s start with SMS communication, which is used for quick and simple text messages. It can also be used to send bulk messages to multiple contacts at once. SMS functionality is provided through an integrated messaging service within the CRM.
2. WhatsAppWhatsApp is used for instant and interactive communication and can also be used for bulk messaging, depending on system configuration.
3. Social Media (Telegram, etc.)Social media channels like Telegram allow communication through connected platforms and may support broadcasting messages to multiple users.
4. Email (via Brevo,SMTP Email)Email is used for detailed and formal communication and is commonly used for sending bulk emails to multiple recipients.
5. Call (via Twilio / Exotel)Calls are used for direct, one-to-one communication and are not typically used for bulk messaging.
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