FAB Customer Experience

GuideDocs
k
FAB CRM Introduction
Getting Started
Dashboard
Home
People
Chat
Funnel
Insight Module
Forms
Gallery
Workflows
My Settings
Data
Communication
App Integeration
References

Build by FAB Builder. The source code is available on GitHub.

ContactSponsor

Translate

Choose language

Select your preferred language for this documentation.

 

Communcation by Social Media - Telegram

After successful log intohttps://cs.fabbuilder.comuser must ensure the prerequiste before communicating the selected group and segmemt or any indivisual contact of lead from the people module.User must follow the to communicate via sms.


1.Go to Chat Module on side bar blue navigation Panel. 

2. Select user tab

Screen-Access chat Module


3.Select the lead contact to send a message from the Telegram channel.

On selecting the lead contact, the right panel will open displaying the All Channels button, lead details, Compose Message button, and chat history.

Screen-Select Lead contact to Communicate by calling


4.Click on All channel .This click will open drop down menu of channel list

Screen- click on All channel Button


5.Select Telegram Channel.

6.Click to compose button.

Screen- Select All channel

7.Select the Template message from the drop down with other details

8.Send Message.

Screen- Compose Template for Telegram Channel


My new text block